Shipping policy
At Crescent Collections, we strive to ensure a seamless and timely delivery experience for all our customers. To achieve this, we partner with Shiprocket, a trusted logistics provider known for its efficient and reliable services. Read on to learn more about our shipment policy.
Shipping Methods and Rates:
We offer shipping services through Shiprocket to deliver your orders safely to your doorstep. The shipping rates may vary based on the destination, weight, and size of the package. The applicable shipping charges will be calculated and displayed at the checkout before you make your purchase.
Order Processing Time:
Once your order is placed and payment is confirmed, we initiate the order processing immediately. Our dedicated team works diligently to prepare your package for shipment. Please note that order processing may take up to 2 business days before the shipment is handed over to Shiprocket for delivery.
Estimated Delivery Time:
The estimated delivery time includes both order processing and shipping duration. This time frame may vary between 3-7 days depending on the shipping destination and any unforeseen circumstances that may affect the delivery process. You will receive a tracking number via email once your order has been shipped. You can use this tracking number to stay updated on the status of your shipment.
Tracking Your Shipment:
To track the progress of your order, you can visit Track Order Page in the website or regularly check the email notifications sent by us. Enter the tracking number provided in the shipping confirmation email to receive real-time updates on the whereabouts of your package. This allows you to stay informed about the delivery status and location of your order.
Delivery Attempts and Re-Delivery:
Shiprocket makes multiple delivery attempts to ensure successful delivery. In case the delivery is unsuccessful due to the recipient's unavailability or any other reason, Shiprocket will make subsequent delivery attempts based on their delivery policies. Please make sure to provide accurate and complete shipping information to avoid any delivery issues.
Shipping Coverage:
We offer shipping services to all deliverable pincodes within the country. Rest assured that we strive to reach customers across the nation. In the rare event that your shipping address falls outside our current delivery coverage area, we will notify you promptly and work diligently to find a suitable solution to ensure your satisfaction.
Damaged or Lost Shipments:
In the unfortunate event of a damaged or lost shipment, please contact our customer support team immediately. We will initiate an investigation with the shipping carrier and work towards resolving the issue to your satisfaction.
For any further inquiries or assistance regarding our shipment policy, feel free to reach out to our customer support team at shopcrescent.in@gmail.com. We are here to help!